Shipping & Return

1. Shipping Information

• We currently ship to Malaysia, Singapore, Brunei, and Indonesia. Shipping fees and delivery times vary based on location and courier services.
• You will receive a tracking number once your parcel is shipped.

• Note: Delivery delays may occur during peak seasons, customs inspections, or unforeseen circumstances.

2. Shipping Fees

• Shipping fees are automatically calculated at checkout based on your location and parcel weight.
• Free shipping may be available during promotions or for minimum spend amounts (if applicable).

3. Return & Refund Policy

We take great care in quality-checking every item before shipping. However, if you encounter any issue, please read our refund terms below:

Eligibility:

• You must notify us within 3 days of receiving your order for any damaged, incorrect, or defective items.
• The item must be unused, in its original packaging, and accompanied by proof of purchase.
• We do not accept returns for change of mind or slight color differences.
• Returns and refunds are handled manually after verification.

Process:

• 1) Contact our customer support via WhatsApp or email.
• 2) Provide clear photos of the item and packaging.
• 3) Once approved, return instructions will be provided.
• 📞 WhatsApp / Call: 013 896 2716 (WhatsApp Link)
• 📧 Email: emasborongsabah@gmail.com